You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error, for example incorrect or damaged product.
Refunds will be processed within four weeks of the return shipping date.
To complete a return, simply log in to your account, view the order in the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail once we’ve received and processed the returned item and issued the refund.
We do not do product exchanges. If you would like a different product, please complete the return process above and make a new purchase.
We can ship to all Canadian addresses. For International purchases, please visit www.plasterpaintco.com. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note, the shipping rates for many items we sell are determined by weight. The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.