You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error, for example incorrect or damaged product.
Refunds will be processed within four weeks of the return shipping date.
To complete a return, simply log in to your account, view the order in the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail once we’ve received and processed the returned item and issued the refund.
We do not do product exchanges. If you would like a different product, please complete the return process above and make a new purchase.
We can ship to all Canadian addresses. All packages will be shipped by Canada Post Expedited. A flat fee of $6 will be applied for orders in Alberta, Saskatchewan and Manitoba. A $12 flat fee will be applied for orders in all other Canadian provinces and territories. For International purchases, please visit www.theplasterpaintco.com.